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FREQUENTLY ASKED QUESTIONS

Please click here for to view a sample contract.

If I purchase a Ford Protect plan from you, can I use it at my local Ford or Lincoln dealership?
Yes. A Ford Protect Contract is good any Ford and Lincoln Dealership in the United States, Canada, and Mexico. Your VIN number will tie your vehicle to the warranty in Ford's national database.Back To Top

Is this the same product that is sold at my local Ford Dealership?
Yes. These Ford Protect contracts are backed by Ford Motor Company and are sold in all Ford/Lincoln Dealerships. Your Ford Protect agreement will be honored at all Ford and Lincoln Dealerships. We sell in volume and can therefore offer great discounts over your local Ford dealer.Back To Top

What is the difference between Ford ESP and Ford Protect?
In late 2016 Ford ESP was rebranded as Ford Protect. Only the name was changed, coverage is the same.Back To Top

When will my extended warranty begin and end?
Your warranty will begin from your vehicle's original in-service date and mileage. This is the date and mileage of your vehicle when it was first sold from the dealer as a new vehicle. If you do not know the original retail date you can find it in the FordPass app. Enter your VIN in the app then navigate to Vehicle Details->Warranty->Warranty Start Date.Back To Top

Is an ESP contract transferable if I sell my vehicle?
Yes. For a $75 transfer fee you can transfer your contract to another person (private party) to give them the added confidence of Ford Protect. Coverage is transferable from private party to private party, through the life of the contract. The fee may vary by state. Back To Top

How does buying online work?
Once you submit an order to us it is reviewed by our staff. It is then electronically submitted to Ford Protect Headquarters. Once approved we email you an invoice, and copy of the contract. Your VIN number will tie your vehicle to your warranty in Ford's vehicle database. That way all Ford dealers will know you have a warranty. Your credit card is not charged until we successfully register your plan. Back To Top

Can I cancel my Ford Protect Contract?
Yes. For most states if you cancel within 30 days and no services have been rendered you can receive a full refund minus a $75 cancellation fee. After 30 days the refund will be pro-rated by time and mileage. For specific cancellation fees by state please click here. To cancel your plan please see our cancellation page.Back To Top

If I go to the dealership and have two issues on the same visit how much will I pay?
Your deductible is paid per warranty visit, and not per item. So if you have a $100 deductible, and have two warranty issues you would pay the $100 deductible just once on that visit. Back To Top

What Ford models are excluded from coverage?
Any performance modified vehicle assembled by dealer or customer (not ordered directly from Ford); examples include but not limited to: Roush, Henessey, Saleen, Shelby, and Foose. Ford GT and Transit Connect Electric are also excluded.
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Can I change my contract?
Contracts can be modified as long as you are still under the 3 Year/36,000 mile factory warranty. Once you are past that the plans are locked, and no changes can be made. For modifying a contract we charge a $75 fee.Back To Top

Do you offer financing?
We currently offer financing through PayPal. Check out with Paypal and choose PayPal credit as your funding source for 6 months of 0% financing. Please see PayPal for details.
You can also finance you plan using your Ford Rewards Visa card. For further details see the question below.Back To Top

Can I use my Ford Pass Rewards points to purchase a plan?
Yes! Just check the Ford Pass Point box at checkout. 200 points = $1, so 42,000 points will give you a $210 credit. You do not earn points for purchasing a plan unless you use a Ford Rewards Visa Card. Points are not refundable once redeemed.Back To Top

Can I earn Ford Pass Points ?
To earn 5% Ford Pass Points you need to use a Ford Rewards Visa Card. If you do not have one please call us and we can email you an application. You will get 11,000 points($55) on your first purchase and a $100 statement credit if you spend $3000 in your first 3 billing cycles.
Also enjoy 0% Intro APR** for 6 billing cycles from the date of purchase on Ford Dealership Purchases over $499. After your 6 billing cycles expire, you’ll have a variable APR rate  of 15.99% – 26.99% based on the Prime Rate depending on how you meet our credit criteria. No Annual Fee**Back To Top